Skip NavigationSkip to Primary Content

Policies & FAQ

Doggie District Guest Policies & FAQ

REQUIRED VACCINATIONS

At least 48 hours prior to your dog's arrival for any service at Doggie District, we must have a formal vaccination record from a licensed veterinarian indicating that your dog is up to date on the following vaccinations:

  • Rabies

  • Bordetella

  • Distemper

  • Canine Influenza (H3N8 and H3N2)

ORIENTATION DAY

All first-time guests or guests who have not visited Doggie District within the last six months must schedule and complete our FREE Orientation Day before their boarding or daycare reservation can be confirmed. Please contact your Doggie District location to schedule your pup's orientation day! During your Orientation Day, you get to meet our loving and professional staff, your pup has a whole day of romping around and making new friends, and you both walk away looking forward to another day at Doggie District.

FEEDING

We encourage you to bring the food your pet eats at home to enjoy while they stay with us. Changing a pet's food can cause stomach irritation and digestive issues, so we prefer to feed them the food they regularly eat. If you forget your food for meals - no worries! Our high-quality in-house food can be provided at the owner's request for $3 per meal.

MEDICATION

We can administer oral or topical medications for your pet, but not injections. An additional fee of $1 per dose administration applies. Prescription medications should be provided in their respective prescription containers, along with clear written directions.

SPAY / NEUTER

To qualify for social playtime or doggie daycare, your dog must pass our free orientation and must be spayed or neutered. At select Doggie District locations, unaltered dogs may board with us but cannot participate in social play during their stay, alternatively, they can enjoy one-on-one playtimes with our staff! Dogs must be at least 14 days post spay/neuter in order to be in facility, we do not accept any pets with open wounds or stitches for their safety.

GENERAL HEALTH

We cannot accept any pets that are pregnant, in splints, casts, stitches bandages or have contagious conditions. We require all pets to be flea free. Flea treatments will be given, at owner's expense, to any pet that is discovered with fleas or ticks. At Doggie District, our goal is to be the best place for your pet when they aren't at home, and that means ensuring a happy, healthy, and safe environment. We are pleased to offer the Doggie District Health Care Commitment Program.

NON-SOCIAL OR UNALTERED DOGS

At select Doggie District locations, unaltered and/or non-social dogs may board with us but cannot participate in social play during their stay, alternatively, they can enjoy one-on-one playtimes with our staff! There is an additional $6/day charge for non-social boarding. We cannot accept dogs if they show signs of, or have a history of, aggressive behavior such as biting, snapping or lunging.

MULTI-PET DISCOUNT

25% Multipet Boarding Discount applies to additional dogs from the same family staying in the same accommodation. 25% Multipet Daycare Discount is not valid on Daycare Package purchases.

WHAT TO BRING

Please bring vaccination records, any medications (we cannot administer injections), food, emergency contact numbers, and any personal items. You may bring beds, chew toys, or any manageable item that will enhance your pet's stay. We ask that for your pet's safety, do not bring any glass or ceramic items. (while we take every possible precaution to return all belongings in good condition, we recommend cherished items stay at home).

BOARDING RESERVATION POLICIES

Additional $6/day charge for non-social boarding. Playtime package is required with a Luxury Suite. Peak or seasonal rates may apply. 25% Multipet Boarding Discount applies to additional dogs from the same family staying in the same accommodation. We require a $25 deposit for all boarding reservations. Deposits are fully refundable with cancellation notice of 7 days. A $15 late fee will apply if your pet is picked up after 12pm and you have not booked a 4- or 5-star package. At select Doggie District locations, we offer transportation to and from the resort starting at $10 and up based on mileage and availability. All first-time guests or guests who have not visited Doggie District within the last six months must schedule and complete our FREE Meet & Greet Day before their boarding reservation can be confirmed. To qualify for social playtime or doggie daycare, your dog must pass our free orientation and must be spayed or neutered.

DAYCARE RESERVATION POLICIES

Dogs must be spayed/neutered to participate in daycare. All first-time guests or guests who have not visited Doggie District within the last six months must schedule and complete our FREE Orientation Day before a regular daycare reservation can be made. Advance reservation and current vaccinations are required. Daycare packages are non-refundable, valid for one year, can be split among multiple family dogs and do not need to be used consecutively. Multipet Daycare Discount is not valid on Daycare Package purchases.

TRAINING RESERVATION POLICIES

Our trainers strictly utilize positive-reinforcement methods for training. All training reservations require a deposit. Deposits are fully refundable with cancellation notice of 14 days. Cancellations made within 13 days of the reservation will lose the deposit. Doggie District does not address aggression-related issues including but not limited to biting, excessive mouthing, mounting, leash reactivity, dog aggression, people, aggression or resource guarding. Advance reservations and current vaccinations are required.

GROOMING RESERVATION POLICIES

Advance reservations and current vaccinations are required. Please advise our staff of allergies, sensitivities, or any pre-existing medical conditions so that we may avoid aggravating them during grooming or bathing. If fleas are found on your pet, we will administer a hypoallergenic flea bath and flea treatment, to eradicate fleas in order to maintain salon sanitation, at client's expense. Matting of a dog's coat is extremely painful and potentially dangerous to their health. Please advise Doggie District of any matting on your pet before they are left at the facility for grooming. If mats are found on your pet, they must be addressed before we can proceed with your pet's appointment. Depending on the severity of matting, the groomer can attempt to de-mat or shave down the pet at an additional cost. Our groomers/stylists are trained professionals. We reserve the right to alter or cease any groom in the event that our staff determines it is in your pet's best interest, or if your pet displays aggressive behavior.

MEDICAL ATTENTION

Doggie District strives to provide a safe, stress-free facility for owners' pets. However, some pets react differently to new environments and separation from their owners. There is even some risk that pets in the same family may engage in rough play and injure one another when staying together. In non-emergency situations (e.g., continued diarrhea, loss of appetite), we will contact the owner or owner's designee to discuss the recommended protocol. For emergencies in which urgent care appears needed, we will transport the pet to our on-call veterinary clinic and then contact the owner. Please see our Health Care Commitment Program for a description of eligible veterinary expenses reimbursed by Doggie District.

FLEAS & TICKS

All pets will be checked thoroughly for fleas and ticks. If any are found, that pet will be treated immediately, at the owner's expense, before being allowed to enter the boarding area.

Questions? We're here to help!

Please feel free to contact our team with any further questions!

.

.